Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and canceling orders on our website [massnutrition.in]. By placing an order, you agree to comply with the following refund and cancellation terms.

1. Cancellation Policy

1.1 Order Cancellation

Orders can be canceled within [12] hours of placing the order. After this period, orders may have already been processed and cannot be canceled.

1.2 Cancellation Process

To cancel an order, please contact our customer support at [contact@massnutrition.in] with your order number and the reason for cancellation.

Cancellation requests will be processed based on the stage of order fulfillment.

1.3 Refunds for Canceled Orders

If the order is successfully canceled within the specified timeframe, a full refund will be issued to the original payment method.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be considered under the following circumstances:

Product Defect or Damage: If the product is received in a defective or damaged condition.

Incorrect Product: If the wrong product is shipped.

2.2 Refund Process

To request a refund, please contact our customer support at [contact@massnutrition.in] within [2] days of receiving the product.

Provide clear details and, if possible, attach relevant photos of the issue.

Refund requests will be reviewed and processed on a case-by-case basis.

2.3 Refund Method

Refunds will be issued to the original payment method used during the purchase.

Please allow [5] business days for the refund to be processed.

3. Non-Refundable Items

Certain items, such as perishable goods or personalized products, may not be eligible for refunds.

4. Contact Us

If you have any questions or concerns regarding our refund and cancellation policy, please contact us at [contact@massnutrition.in].